Best-Selling Bundle

We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just e-mail us at info@theprimeadventure.com or message us at +1 (307) 392-4607 (we respond within 24 hours).

We offer FREE SHIPPING anywhere in the united states.

As for the shipping times, due to a very high demand of our products, standard delivery times after the item has been shipped is roughly 4 to 7 business days to the United States.

We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods.

Returns

Our no questions asked returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@theprimeadventure.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theprimeadventure.com for the address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product,

1) Please e-mail us for the address at info@theprimeadventure.com

2) Print your Return Shipping Label that you will receive by email. Return labels are Pre-Paid by us.

3) Send all items back to us using the label provided.